Reference

Your Rights and Our Legal Commitments

At bbo303 heylink, the legal terms governing your account are written to be clear and enforceable — not buried in jargon.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredAccount data rights stated plainlyContact path for legal requestsUpdated policy versioning
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bbo303 heylink Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Legal Queries

If you need to raise a legal matter — whether it is a data request, a terms dispute or a transaction query — our compliance-aware support team is reachable around the clock. We route legal queries to the appropriate internal team within one business day, and you will receive a written response confirming receipt immediately upon submission.

Team online

Live Chat

Available 24 hours a day, seven days a week. Start a legal query directly in chat and our team will log it as a formal request, with a case reference number sent to your registered email within minutes.

Email Support

Send detailed legal questions or data-access requests to our compliance address. We acknowledge every email within one business day and resolve straightforward requests within three to five business days from receipt.

Account Portal

Log into your account, navigate to Settings, then select Legal Requests to submit a formal inquiry. This creates a traceable ticket so you can monitor the status of your request without needing to follow up separately.

DATA AND ACCOUNT SECURITY

How We Handle Your Legal and Account Data

Our data handling practices are built around your right to know what we hold, why we hold it, and how long we keep it.

Data Retention Period

Account data, including transaction records from DANA, OVO, GoPay and QRIS, is retained for a minimum of five years from your last active session, in line with financial record-keeping requirements applicable where local law permits.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your explicit consent, which you can manage from the cookie panel in your account.

Account Security

Your account is protected by two-factor authentication, which you can activate under Security Settings. All login attempts are logged with timestamp and device fingerprint, and suspicious access triggers an automatic email alert to your registered address.

Right to Access

You may request a full export of your personal data at any time by submitting a request through the Account Portal or by emailing our compliance team. We deliver data exports in a readable format within ten business days of a verified request.

Right to Correction

If any personal information we hold about you is inaccurate, you can request a correction by contacting support with supporting documentation. We process correction requests within five business days and confirm the update in writing.

Legal Contact and Escalation

Formal legal notices must be submitted in writing via our compliance email address. If a matter remains unresolved after our internal review, you may escalate to the relevant consumer authority applicable in your region where local law permits.

Common Legal Questions from Our Users

These are the legal questions we receive most often. Each answer is specific to how bbo303 heylink operates — not a generic response. If your question is not covered here, reach out via live chat or the Account Portal and we will respond in writing within one business day.

Yes. Access to our services depends on local law in your region. We recommend you confirm that account use is permitted where you reside before completing registration. Our legal terms reflect jurisdiction-specific requirements throughout.

Transaction records for DANA, OVO, GoPay and QRIS are retained for a minimum of five years from your last active session. You can request a copy of your own records at any time through the Account Portal's Legal Requests section.

We send an email to your registered address at least seven days before any policy change takes effect. The notification includes a summary of what changed, the effective date, and a link to the updated document for your review.

You may submit a deletion request through the Account Portal or via compliance email. Where local law permits, we will erase non-mandatory data. Certain records — such as financial transaction logs — must be retained for the statutory period regardless of the request.

A formal legal notice must be submitted in writing to our compliance email address. Verbal statements or live-chat messages do not constitute formal legal notices. We acknowledge written notices within one business day and respond substantively within five business days.

Session and preference cookies do not affect your legal rights under our terms. You can withdraw consent for non-essential cookies at any time from the cookie panel inside your account, and we will stop placing those categories immediately upon your request.

If our internal review does not resolve your matter to your satisfaction, you may escalate to the relevant consumer protection authority applicable in Indonesia where local law permits. We will provide all documentation needed to support your escalation upon request.

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